Frequently Asked Questions: EPIC Hotel, a Miami Luxury Boutique Hotel

Question: What is check in/check out time?
Answer: Check in – 3:00 pm
Check Out – Noon
Question: Do you allow smoking on property? In the rooms?
Answer: The hotel is 100% non-smoking. Smoking is permitted on the balconies of the guest rooms.
Question: How much do you charge for high speed/wifi internet access?
Answer: Both wired and wireless high speed internet access is complimentary in guest rooms for Kimpton InTouch Members. Non-members will be encouraged to join at check-in.
Question: Do you have high-speed wired and/or wireless internet access available?
Answer: Wireless internet access is available throughout the hotel and high-speed wired internet access is available in all guestrooms.
Question: Do you have a fitness center? What kind of equipment does it have? What are the hours?
Answer: Fitness center is open 24/7 with guestroom key access and features state of the art cardio machines as well as free weights.
Question: Do you offer room service? What are the hours?
Answer: Yes, we offer In Room Dining 24 hours a day.
Question: Is breakfast included in my room rate?
Answer: Breakfast is not included in the room rate unless specifically stated in the rate descriptions.
Question: Do you have a business center?
Answer: Yes, our business center is open 24 hours with guest room key access.
Question: Do you have a pool?
Answer: Yes, there is a 15,000 square foot pool deck with 2 pools located on the 16th floor. Pools are open from dawn until dusk daily.
Question: Do you have a spa? What are the hours?
Answer: Exhale Spa, 12,000 square feet, In Room Services, Manicure, Pedicure, daily yoga, and Core Fusion Packages.

Transportation/Directions

Question: How do I get to the hotel?
Answer: Please see our Maps & Directions page.
Question: Do you offer free shuttle service from the airport?
Answer: Although complimentary transportation is not available, our concierge can assist with a host of options.
Question: What are your cross streets?
Answer: We are located at Biscayne Blvd and Brickell Avenue.
Question: How far are you from the convention center?
Answer: Miami Beach Convention Center – 5 miles
James L Knight International Center – 2 blocks
Miami Convention Center – 2 Blocks
Question: Do you have onsite parking? How much is parking? Is it included in my room rate?
Answer: On-site parking is $32 overnight with unlimited in and out privileges. Parking is not included in the room rate.

Reservations

Question: Will your rooms allow rollaways/cribs/playards? Is there a charge?
Answer: None of the rooms will accommodate a rollaway. Our Junior & One Bedroom Suites offer a queen-size pull out sofa. All of the rooms and suites will accommodate cribs or playards and there is no charge for these.
Question: I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
Answer: You must contact the site that you booked your reservation through.
Question: What is the minimum age requirement to check in to the room?
Answer: You must be 18 years of age or older to check in and have a valid credit card and ID. No honor bar key will be provided for guests less than 21 years of age.
Question: What is your cancellation/deposit policy?
Answer: A credit card is required at the time of booking. Reservations must be cancelled by 4pm local hotel time 24 hours prior to arrival to avoid a one night's room and tax charge. Please note that for special rates, packages, and certain seasons this policy is subject to change. Please verify the actual cancellation/deposit policy for your dates of travel.
Question: Is my ID/passport required at check in?
Answer: A valid form of ID is required at check in.
Question: What age do kids stay for free?
Answer: Children 17 and younger stay free in parent's room with existing bedding.
Question: Do you have connecting rooms?
Answer: Yes, we do have connecting rooms. You can make a request for connecting rooms at any time, however these requests are not guaranteed.
Question: Do you have ADA rooms?
Answer: Yes, we do have ADA rooms. If you have any special needs please contact the hotel to ensure an ADA room.
Question: Do you have an early departure fee?
Answer: Yes, a charge equal to one night's room and tax may apply to guests who are checking out early.

Restaurant

Question: What are the hours of the restaurant/bar/lounge?
Answer: Area 31 Operating Hours:

Kitchen:
Mon to Sat 7 am – 11 pm*
Sun: 7 am – 10 pm*

Bar:
Mon to Thur: 11 am – midnight
Fri and Sat: 11 am – 1 am
Sun: 11 am – 11 pm

*Please note the kitchen for Area 31 only will be closed daily between the hours of 3 – 5 pm. All other dining options, such as pool deck, cabanas, room service, etc. will be serving their full menus during those hours.

Accounting

Question: I have questions about my bill. Who do I call?
Answer: Please contact the hotel accounting department directly at 305.967.7353.
Question: What forms of payment are accepted to pay for my room?
Answer: Visa, MasterCard, American Express, and Discover are accepted credit cards. When you check into the hotel, we will hold the full room and tax total, plus $100 for incidental charges. This hold will be released from your account within 5 days of check out. We do not accept checks. If you wish to pay cash, we still require that you have a credit card at check in, and you can pay cash at check out.

Pets

Question: Are pets allowed? Are there restrictions for weight, height or types?
Answer: Yes, we welcome your pets, with no weight or height restrictions.
Question: Do you have pet free rooms for those with allergies?
Answer: Yes, we have designated pet free floors. We also use non-allergenic cleaning supplies after all of our furry friends check out to reduce allergens, as well as an ionizer in the room to help eliminate any odors.
Question: Do you have pet sitting or dog walking services?
Answer: Our Concierge can assist with arrangements.
Question: How far do you have to walk to take your pet out?
Answer: The nearest greenway is Bayfront Park – just 2 blocks away.

Concierge

Question: I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
Answer: Our full service concierge staff can arrange these and many other services for you. Please contact the hotel concierge staff directly at 305.967.7315 or e-mail them at .

Meetings

Question: How do I book a meeting?
Answer: Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal
Question: How can I create a unique atmosphere during my meeting?
Answer: Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.
Question: Do you offer special group rates?
Answer: Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.
Question: My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?
Answer: Answer: Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment.
Question: Need more information about booking a meeting at a Kimpton Hotel?
Answer: Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.
Question: How can I book a wedding at a Kimpton Hotel?
Answer: Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.

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